Terms, privacy and warranty
The plain rules for using this site, buying from us, and what happens if something goes wrong.
Terms of use
Introduction
These Website Standard Terms and Conditions govern your use of the CALYPSO INSTRUMENTS website.
These Terms apply in full to your use of this Website. By using this Website, you agree to accept all terms and conditions written here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.
Intellectual property rights
Other than the content you own, under these Terms, CALYPSO INSTRUMENTS, a trademark of Prodeo I&C, and/or its licensors own all the intellectual property rights and materials contained in this Website.
You are granted a limited license only for purposes of viewing the material contained on this Website.
Restrictions
You are specifically restricted from all of the following:
- Publishing any Website material in any other media;
- Selling, sublicensing and/or otherwise commercializing any Website material;
- Publicly performing and/or showing any Website material;
- Using this Website in any way that is or may be damaging to this Website;
- Using this Website in any way that impacts user access to this Website;
- Using this Website contrary to applicable laws and regulations, or in any way that may cause harm to the Website, or to any person or business entity;
- Engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
- Using this Website to engage in any advertising or marketing.
Certain areas of this Website are restricted from access by you, and CALYPSO INSTRUMENTS, a trademark of Prodeo I&C, may further restrict access by you to any areas of this Website, at any time, in its absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain their confidentiality.
Limitation of liability
In no event shall CALYPSO INSTRUMENTS, nor any of its officers, directors and employees, be held liable for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract. CALYPSO INSTRUMENTS, a trademark of Prodeo I&C, including its officers, directors and employees, shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.
Indemnification
You hereby indemnify to the fullest extent CALYPSO INSTRUMENTS, a trademark of Prodeo I&C, from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.
Severability
If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.
Variation of terms
CALYPSO INSTRUMENTS, a trademark of Prodeo I&C, is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.
Assignment
CALYPSO INSTRUMENTS, a trademark of Prodeo I&C, is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.
Governing law and jurisdiction
These Terms will be governed by and interpreted in accordance with the laws of Spain, and you submit to the non-exclusive jurisdiction of the courts located in Spain for the resolution of any disputes.
Privacy and data protection
Consent
If you have any questions about this Privacy Policy or our privacy practices, please email us at sales@calypsoinstruments.com.
Changes to this privacy policy
Calypso Instruments reserves the right to change or add to this Privacy Notice from time to time and will post any revisions on this Site. This privacy notice was last updated in January 2022.
Information we collect
We may use your Personal Information as follows:
- To provide information you request, based on your consent, which you can withdraw at any time.
- To respond to questions you ask us, based on your consent, which you can withdraw at any time.
- To allow you to better use the Site, based on Calypso Instruments’ legitimate interest in providing the best experience to you and to provide information regarding the use of the Site.
- To comply with our policies and applicable law.
- To send you commercial communications and/or special promotions.
We may also combine your Personal Information in an aggregated manner that is no longer personally identifiable, to use for Calypso Instruments’ own legitimate business purposes.
Your rights regarding your personal information
Consistent with applicable law, you may ask Calypso Instruments:
- To provide a copy of your Personal Information.
- To have any inaccuracies or mistakes in your Personal Information corrected.
- To restrict or limit our use of your Personal Information.
- To have your Personal Information erased or the use of it restricted.
Calypso Instruments will respond to any such request submitted to sales@calypsoinstruments.com and may ask you to verify your identity.
Information we collect by automated means
Calypso Instruments is committed to ensuring your online experience with the Site is informative and relevant. To achieve this, Calypso Instruments collects certain information by automated means when you visit the Site. Information collected may include your IP address, internet browser type, device operating system, referring URLs, information on actions taken on the Site, how many users visited the Site, and dates and times of Site visits. This information is collected to operate and improve the Site, learn about users, enforce our Terms of Use and comply with applicable law.
Third-party providers
Calypso Instruments may also use third-party solutions to conduct web analytics ("Third-Party Providers"), such as Google Analytics, which collects information from cookies, such as your IP address and viewing information. Google Analytics is a web analytics service provided by Google, Inc., which uses cookies to help analyze how users use the Site; this data is stored by Google in the United States.
Third-Party Providers are not operated or controlled by Calypso Instruments and this Privacy Policy does not apply to them. Calypso Instruments does not take responsibility for the content, privacy policies, or practices of Third-Party Providers. You should review and understand the privacy practices of any Third-Party Provider before providing any information to or through them. Your interactions with these features are governed by the privacy policy of the Third-Party Provider that provides the feature.
You can review Google Analytics’ privacy policy at policies.google.com/privacy, and opt out of Google Analytics at tools.google.com/dlpage/gaoptout. IP addresses used to access this Site are kept anonymous and are not made available via Google Analytics.
Sharing information
Calypso Instruments does not sell or otherwise disclose Personal Information collected about you, except as described herein or as otherwise disclosed to you at the time the data is collected.
Your information may be shared internally at Calypso Instruments and with service providers retained to perform services for Calypso Instruments including, without limitation, hosting or operating the Site, carrying out your requests, responding to your inquiries, reviewing your employment applications, providing newsletters, bug tracking, storing video content and analyzing data. Calypso Instruments requires these service providers by contract to appropriately safeguard the privacy and security of the Personal Information they process.
Your Personal Information may be disclosed as compelled or required by law, to law enforcement authorities or other government officials, to protect or defend Calypso Instruments’ legal rights, or to investigate, prevent or take action regarding illegal activities, suspected fraud, violations of the Terms of Use or other applicable policies. Calypso Instruments also reserves the right to transfer your Personal Information in the event of a sale or transfer of all or part of its business.
Data transfer
Calypso Instruments may transfer the information collected on the Site to countries other than the one in which it was originally collected, and you hereby consent to such transfer. Those countries may not have the same data protection laws as the country in which you initially provided the information. When your information is transferred to other countries, Calypso Instruments will protect it as described in this Privacy Notice and as required by applicable law.
Security of information
The security of information is important to us, and we are committed to using reasonable measures to protect the Personal Information collected. However, it is not possible to completely eliminate the risks or guarantee the security of Personal Information from unauthorized access. We are not liable for any wrongful, illegal, or malicious actions which compromise the security of your Personal Information.
Retention of personal information
Calypso Instruments retains Personal Information based on our needs and legal requirements as necessary for the purpose(s) for which the data was collected, and any other permissible, related purpose. When certain payment details and correspondence are no longer needed, we may anonymize the information, which may be further retained and used, or securely destroy the Personal Information.
Links to other websites
This Site may contain links to websites operated by third parties, such as partner apps, retailers, and video platforms. Calypso Instruments does not control these websites and is not responsible for their content or privacy practices. We encourage you to review the privacy policy of any website you visit.
Children
The Site is not intended for children, and we do not knowingly solicit personal data from or communicate with children under the age of 13.
Warranty
Products are covered by a 2-year standard warranty from the date of purchase, only if the customer provides the original sales invoice or receipt, or a copy of it.
If the device was purchased through a distributor, it must be sent directly to the distributor.
How warranty returns work
- Any warranty return must be communicated to and troubleshot by Calypso Instruments staff.
- Calypso Instruments will provide a shipping label for warranty returns only once the issue has been communicated and troubleshot.
- If the unit is found to have been damaged by customer misuse, the customer will pay all incurred shipping costs.
- The device must first be mailed to our facilities to determine whether it is defective before it is replaced.
Calypso will repair, recalibrate or replace with the same or an equivalent product any defective product or part when notified within the warranty period. New or reconditioned parts may be used in performing limited warranty repairs and building replacement products.
Repair or replacement under the terms of this limited warranty does not extend or renew the warranty period.
What the warranty does not cover
The warranty is limited to manufacturing defects. The following do not result from a manufacturing defect and are not covered under this limited warranty, nor is damage caused by force majeure:
- Damage due to improper use or neglect.
- Damage resulting from impact significantly exceeding the stated impact standard, crushing or mechanical harm.
- Modifications, alterations or attempted repairs by anyone other than Calypso.
- Water damage resulting from exposure to water after the product enclosure has been visibly damaged, and/or failure to return the product for service promptly after the enclosure has been compromised.
- Normal wear and tear.
- Accuracy issues resolvable by recalibration.
- Uses and applications beyond the applicable instruction manual.
Returns and refunds
If the device was purchased through a distributor, it must be sent directly to the distributor.
Returns
- You have 30 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging with the seal label intact. No returns if the seal is broken or removed.
- Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you of the status of your refund right after inspecting it.
If your return is approved, we will initiate a refund to your credit card or original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Return shipping
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping, duties and taxes
Web orders
Web orders usually ship the next business day after the order is placed. Business days are Monday to Friday, not including holidays and weekends. If an order cannot ship the next business day, we will email the customer.
Delivery within the EU and the US usually takes 2 to 3 days. Shipping to other parts of the world may vary. A tracking number is sent automatically once the goods are ready to be picked up by the carrier.
Shipping is free on orders over $300.
Business and professional orders
Business and professional orders are shipped ex works. The customer must send a pickup label from the carrier of their choice. We encourage businesses to contact sales@calypsoinstruments.com for information about pricing policies where applicable.
Customs duties and taxes
All international orders may be subject to duties, taxes, or customs fees, which are determined by the customs authority of the destination country. These additional costs are the sole responsibility of the customer and must be paid upon delivery. We are not responsible for delays caused by customs processes. We recommend checking with your local customs authority for information on potential additional charges before placing an order.
Questions about any of this? sales@calypsoinstruments.com